Anonymous
map-marker New York, New York

Scammers

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I bought a mattress that it was not what I received -the one I got was defective and the pillow top was flat When I called the customer service line they didnt answer and when I explained the issue to the salesperson she yelled at me nd I was kicked out of the store with no resolution After two weeks of calling customer service everyday someone answer and told me to go to a different store to look at a different brand for an even exchange The sales person this time a different one was trying to overcharge me 600$ For same price mattress they delivered a plush after 30 days of me having to sleep on a defective one and charged me 100 for delivery on their wrongdoing plus they delivered the wrong one again
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User's recommendation: Don’t throw your money away they will rob you blind

Daily F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No he podido contactar con customer service.

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Compre un colchon en Mattress King,todo bien hasta que pasaron unos dias y el colchon se rompio,estoy tratando de contactar con customer service y es imposible,pues nunca atienden el telefono ni te devuelven la llamada, considero que es una falta de respeto que todavia no haya podido contactar con ustedes,he echo aproximadamente mas de 50 llamadas y sin resultados es imposible que no haya un representante de customer service disponible para atender a un cliente.
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Preferred solution: Let the company propose a solution

User's recommendation: Que los representantes de customer service esten disponibles

Ziad N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don't buy nothing from them

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I bought 2 mattresses tempur pedic from them and the policy i could exchange the mattresses if is the same no extra pay but if different one i will pay the difference , after 45 days trying to exchange the soft with the hard one they want a $3000 difference ,my mistake i didn't let them put that in writing, very bad thiefs don't buy nothing from them.
View full review
Loss:
$5600
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Let the company propose a solution

Anonymous
map-marker Miami, Florida

No receipt. Bed 2 HARD!!

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Mattress King - No receipt. Bed 2 HARD!!
Mattress King - No receipt. Bed 2 HARD!! - Image 2
Mattress King - No receipt. Bed 2 HARD!! - Image 3
Mattress King - No receipt. Bed 2 HARD!! - Image 4
Mattress King - No receipt. Bed 2 HARD!! - Image 5
Mattress King - No receipt. Bed 2 HARD!! - Image 6
No receipt.Bad mattres too HARD....
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Reason of review:
Bad quality
Anonymous

This is a follow up from e-mail u sent me

I contacted mattress kings regional owner. He was very rude and said he was on his way out of town would call when he got back end of week. he didn't call so i called him again. He told me he could not take back the mattress since i slept on it so it was against the law. i reminded him i didn't sleep on it but laid on it for less than 10 minutes with a mattress pad over it. he told me to bad the mattress was mine and i wasn't going to get my money back.Thank God i paid for it with a credit card so i notified them . About 3 weeks later they told me they had contacted him but since he said he could not take the mattress back do what i wanted to with it so i donated it to a charity along with all the papers from the purchase (copies of course) 2 weeks ago I got a call from one of the flunkies telling me they would be by to pick up their mattress. I told the guy I no longer had it since the owner told me he could not take it back as that was against the law. He got mad and slammed the phone down. I called credit card and asked if there would be any trouble they told me no and any other calls from this company to just refer them to the credit card company. what i found very funny was they told me they could not take the mattress back as it was against the law....But they told me i could bring the mattress back and exchange it for another mattress on what they called a comfort exchange. go figure. In the meantime i tell everyone i talk to to stay away from mattress king because you are definity not the KING as their ads state.
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Reason of review:
Return, Exchange or Cancellation Policy
Randall J Qrd
map-marker Parker, Colorado

Sold me diff model than what I saw on floor

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I picked out a dryer. Sales guy wrote a diff model. We did not notice on delivery. Now they want a 25% restocking fee to take back. They're rude and they're liars.
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Anonymous

Great Experience

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I enjoyed the kindness of the sales person Joshua he was so professional he took the time to explain my different options . i will be back.
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Reason of review:
Good customer service
1 comment
Guest

Mattress king is the worst business on planet earth #$%

SELMA P

Horrible experience

i contacted Nate the owner of 11 stores in this area. I didn't know this was a franchise. He was very rude and condesending. told me he could not take the mattress back since it had been slept on. i told him it had not been. he told me as long as the plastic was removed they believed it had been slept on. HOWEVER even though he could not give me a refund, they could do a comfort exchange and would take the mattress back for that. What's the difference one way of the other they are going to resale that mattress. EVEN though i called them in less than 24 hrs of the delivery of the mattress he informed me the federal law did not apply to them since they clearly state no refunds on their paper work.also on the back they have all these statements that even if you order and cancel you will be charged this huge fee. even if you order like i did and they deliver something entirely different from what you ordered they can charge you all these fees or refuse to take it back. their ads that say they want you to feel like a king. a king s--- or what ? I would suggest to everyone to stay as far away from this company as possible. Or as least the ones in and around Nashville Tn where a guy named Nate is the owner. i ended up donating the mattress which i never once slept on to a churuch furnuiture ministry
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Reason of review:
Poor customer service
SELMA P

BIGGEST LIARS ON EARTHI

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Updated by user Jul 01, 2018

NATE THE SO CALLED OWNER OF 11 MATTRESS KING'S IN AND AROUND NASHVILLE TN. SAID HE WOULD NOT TAKE BACK THE MATTRESS THAT IT SAYS RIGHT ON THE PAPERWORK NO REFUNDS.

I TOLD HIM BUT THAT SHOULD NOT APPLY WHEN YOU DELIVER THE WRONG MATTRESS THAN WHAT WAS ORDERED. HE THAN SAID IT WAS AGAINST THE LAW TO TAKE BACK A MATTRESS THAT HAD BEEN SLEPT ON AND I TOLD HIM I NEVER SLEPT ON THIS MATTRESS. WELL THE PLASTIC WAS TAKEN OFF, YES BY YOUR DELIVERY MAN BEFORE HE PUT IT ON MY BOX SPRINGS. WELL WHAT I WILL DO IS YOU CAN BRING IT BACK AND EXCHANGE IT FOR WHAT WE CALL A COMFORT EXCHANGE---EITHER WAY THEY WILL BE RE-SELLING THE MATTRESS I HAVE.

I CALLED THEM IN LESS THAN 24 HRS OF DELIVERY AND TOLD HIM ACCORDING TO FEDERAL LAW YOU HAVE 24 HRS IN WHICH TO CHANGE YOUR MIND TO WHICH HE REPLIED THAT LAW DOES NOT APPLY TO US. I'M STILL TRYING TO FIND OUT HOW TO FIND SOMEONE TO FILE A COMPLAINT WITH ON THOSE GROUNDS. IN THE MEAN TIME I WAS ABLE TO DONATE THE MATTRESS TO A FURNITURE MINISTRY AT A LOCAL CHURCH.

SOMETHING I REALLY COULDN'T AFFORD TO DO BEING DISABLED AND LIVING ON SS. I PRAY WE CAN GET THE WORD OUT FOR PEOPLE NOT TO DEAL WITH MATTRESS KING.

Original review Jun 01, 2018
BEING DISABLED I MUST DO MOST OF MY SHOPPING VIA THE PHONE. I CALLED MATTRESS KING &TOLD DON WHAT I WAS LOOKING FOR PROMISED THEY HAD IT I GAVE THEM MY CREDIT INFO & WHEN IT CAME IT WAS JUST A CHEAP PIECE OF CRAP. CALLED & WAS TOLD I HAD 7 DAYS IN WHICH TO RETURN MATTRESS OF HAVE IT PICKED UP. WHEN I CALLED THEY TOLD ME NO REFUNDS. WHEN I TRIED TO CALL MAIN OFFICE ALL I GOT WAS A BUSY SIGNAL. I ASSUME THIS IS DUE TO THEIR HAVING SO MANY COMPLAINTS. MY ADVISE & I WILL GET THE WORD OUT TO EVERYONE IN EVERY WAY POSSIBLE TO STAY AWAY FROM MATTRESS KING. THEIR ADS LIKE MANY OF THEIR EMPLOYEES ARE JUST A BUNCH OF LIES. THEY CERTAINLY DO NOT WANT TO TREAT YOU AND MAKE YOU FEEL LIKE A KING AS THEY SAY. I FIND IT INTERESTING HOW MANY OTHER COMPLAINTS I AM SEEING AND HEARING ON THIS COMPANY NOW THAT I HAVE ONE TOO.
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Loss:
$220
Cons:
  • Horrorable one lie after the other
Reason of review:
LIED TO A BOUT BRAND & REFUND

Preferred solution: Full refund

Anonymous

Wow...what is not said

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What is not disclosed at time of sale, cost them. I ended up not liking the very expensive Sterns/Foster bed. He was happy to brag about there satisfaction guarentee. What he conveniently did not mention is it is about $200 to return the thing or $100 to pick out a different one. Guesd since I have to pay to exchange it I will just go somewhere else. Even when I went in with money and paperwork, she said I had to wait for customer service to get back to her to take the darn payment to return it! My time is as valuable as my money. I went to Sleep number found an Adjustable bed for samr $. Oh and he told me without asking the full return policy. Buyer be aware.
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

I was NOT “the king”... I was the prisoner in the dungeon!

Called owner and one week later he still had not called me back so I called again and he had someone else call me. My mattress has not even lasted 6 months and I had a month of woes before that as well as “additional”charges. You do not get “anything” free from this company like they advertise...read your “no refund” policy before you sign it! And even before submitting this complaint, I have to “agree to a policy!” And I don’t like the vulgaritypresented to submit this... just say angry or dissatisfied.
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Reason of review:
Bad quality
Anonymous
map-marker Helotes, Texas

Mattress King - Mattress Review from Helotes, Texas

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I have filed complaints with BBB as well as my finance company. The Mattress King on McFarland Blvd. in Tuscaloosa, AL 35401 sold me a damaged box spring and frame. Although I set six replacement appointments, the store continued to deliver damaged merchandise. They offered me a $50 "credit" to keep their garbage. When I finally gave up after twenty five days of calls, they told me that I cannot cancel the transaction unless I pay $150 restocking fee.
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Reason of review:
Damaged or defective
Anonymous
map-marker North Tonawanda, New York

Short Review on August&nbs-04:00;25,&nbs-04:00;2016

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I bought "the madison" for 750$ in one month the sides broke down . Within a year small springs started to come through. No refunds. Dont get ripped off. Go somewhere else.
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Reason of review:
Bad quality
Anonymous
map-marker Morganton, North Carolina

Mattress King - Mattress Review from Morganton, North Carolina

Mattress King - Mattress Review from Morganton, North Carolina
Mattress King - Mattress Review from Morganton, North Carolina - Image 2
Bought a mattress on 5-23-16,but picked up Tuesday 5-31-16 and it had HAIRS on it, and looked like a blood spot. 18 photos or more . They offered another one but refuse to pick it up but wants us to have to go out of our way. Larry, so called Vice-president he said, does not try to help the customer . Iwill never buy from them or recommend anyone to them
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Reason of review:
Damaged or defective
Anonymous
map-marker Hazel Green, Alabama

Sealy Review

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Don't use the one in Meridianville, Al either, took me 7 days to get 2 mattresses and box Springs everyone I felt with was a Liar or incompetent
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Reason of review:
Poor customer service
Anonymous
map-marker Franklin, Tennessee

DON'T buy from Mattress King

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We purchased two mattresses from Mattress King and took my mother and she purchased a mattress also. Our mattresses failed (had a big sink hoke in them) we went through the proper channels and had them replaced.

They failed again! I had no desire to replace them a third time. I asked for my money back, they refused. I contacted the BBB and Consumer Affairs.

They have open complaints against them. Consumer Affairs suggested I contact Kim Knopf the owner of Mattress King, I did with no reply from her. These are horrible mattresses. No wonder there is not a place to write a review directly on Mattress King website.

They don't want future customers to find out how shotty their product is.

View full review
Loss:
$2900
Reason of review:
Sink hole in the Mattresses!

Preferred solution: Full refund

1 comment
Guest

I will not buy anything from you people because I heard nothing but bad things about mattress king.

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